You will be brought to the " Opt-Out Management" page. Click on " Opt-Out Management" at the bottom of the left-side menu. Click the " View my new Messaging Service" button.Īfter setting up your Messaging Service in Twilio, you will be redirected to the messaging service " Properties" page. To finish setting up your Twilio Messaging Service, click the blue " Complete Messaging Service Setup" button on the bottom right corner of the page.Ī pop-up will appear, letting you know you have set up a new messaging service. If you do not anticipate sending more than 3,000 messages a day, you can forgo these steps.Ĭlick here to learn more about A2P 10DLC and how that affects business messaging in the United States. Once these three steps are completed, you will be able to send up to 1,000,000 messages per day. On the final step, register your Business Profile, US A2P Brand (for users with customers in the US), and Campaign Use Case to upgrade the limits on how many messages you can send out per day. Then, scroll to the bottom of the screen and click on the blue " Step 4: Add Compliance Info" button. Under " Incoming Messages", select the first option " Defer to sender's webhook". Then, click the blue " Step 3: Set Up Integration" button to proceed to the next step. If you have a phone number you will be sending your messages from, select " Phone Number" and then click the blue " Continue" button.Ĭheck the box(es) next to the phone number(s) you want to add, then click the blue " Add Phone Numbers" button in the bottom left corner. You can select from multiple Senders like phone numbers, WhatsApp numbers, etc.Īn " Add Senders" pop-up will appear. Next, click the blue " Add Senders" button to add your phone number(s) to the Sender Pool. Next, click the blue " Create Message Service" button at the center of the page.Ĭreate a Name for your messaging service and select what you want to use Messaging for, then click the blue "Create Messaging Service" button on the bottom left corner of the page. Login in to your Twilio dashboard, and under the " Develop" menu on the left-hand side, click on: Next, you must create a Messaging Service in your Twilio console. Click here for our guide on how to set up and link your Twilio account. If you want to customize these keywords or the response that your customer will receive, you can use the Advanced Opt-Out for Messaging Services in Twilio.Ĭlick here for more information regarding how opt-out/in messages work in Twilio.īefore you get started, you first must ensure you have created a Twilio account and connected it to your BookingKoala account. You can also set up keywords like " START" and " UNSTOP" so your customers can start receiving SMS messages again. Once a customer replies to your text with one of these keywords, they will be automatically removed from the notifications list. Twilio offers you the option to set specific keywords like " STOP", " UNSUBSCRIBE", or " CANCEL". However, there will be times when your customers may wish to "opt out" of receiving text messages from your service. Set up keywords in Twilio to allow customers to unsubscribe or resubscribe to your SMS messagesīookingKoala has an integration with a service called Twilio to send out your SMS notifications.
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